Collaboration and Microsoft 365

15 years have past since I got thrown into the world of SharePoint. Love it, hate it, love it again, want to throw it out the window, and jump along. Well, living with SharePoint has been like a turbulent partnership. And now, we're good old friends. 

I love it and have spent the last 7 years with Microsoft 365 increasing the usage from 0-88% among the employees.

I use my bird's view to make the customers get the most out of the workloads that are included in Microsoft 365 with SharePoint, Teams, Town Hall, Viva Suite, Co-Pilot, Power Platform, Exchange, OneDrive, OneNote,  Office apps, Azure AD, Azure Information Protection etc. 

And a bit PowerShell when needed.

Knowledge Management

During the high school years I worked with customer support. I learned a lot about how to communicate with users. Old, young, newbies, advanced users, users who claimed to be advanced but weren't, angry users, lonely users, users  with different life stories.

I learned how to tackle people's frustration with poor technology as well as troubleshooting - all at the same time. Knowing how to make people understand, staying calm and listen has helped me a lot.

My CV shows that I've been working with different roll-out/go-live activities including communicating, planning, providing knowledge by arranging training, workshops, write manuals and knowledge articles, recording and putting together instruction films, set up knowledge management sites and moderate self-service forums. Let's simply add user adoption and digital transformation to the buzz words.

Content Management

During the mid 90s I laid my hands on every book and manual about HTML and web design that the library in my home town Borås had to offer. My first website had the title "Sofias place in cyberspace" and it actually inspired me to name  my company Planet Maxe. But as the fancier webpage editors  turned up I soon realized that creating websites in Notes was just boring and non-effective. If I could drag-and-drop objects instead of writing code that would suit be better.

What I fancy about working with CMS is the challenge of working with live content. The result of a publish is instant. You publish and its out for end users to consume.

I've been involved in several migration projects, changing or upgrading platforms, coordinating the migration, setting the structure, shaping guidelines for editors, WCAG, copywriting and working with SEO. Mostly SharePoint, Episerver and Wordpress.

Also working with Hubspot, creating templates and putting together newsletters has been one of my responsabilities lately.

Business Analysis

Solving problems is a gift of mine, and guess how lucky I am when a problem is sorted out even before it occurs.

The purpose of a business analyst actually came to me just a few years ago. Having been struggling with my business identity for a while as a "middle-man" between the customer and the developer I started digging more into the definition of the role and I quickly came to the conclusion - business analyst is what I am, and have been for as long as I can remember.

I love questioning, mapping out the big picture, analysing the business needs, eliminating bottlenecks and helping the customer to understand what they need and why. And I love the diplomatic role in between business and its tech team.

Test management

Coordinating tests, writing use cases and test reports and all sorts of documentation is something I've benn working with a lot in the past. Gathering people around a big table to test different flows of the system, integrations and look and feel. To be able to understand the role and the importance of a tester is useful every day in this business.

Watching the requirements collected in an early stage evaluate from ideas to real implemented solutions, is a thrill. As well as to roll out the improvements, to make the working day more smooth for the target user(s).

Personal qualities such as patient, curious, responsive, careful and risk conscious makes this role fit me well. Just as long as the project is nice and organized :-)

Being me

In 1984 I was born in Borås. 22 years later I moved to Gothenburg, after a year as an au-pair in London.

I love hanging out with family and friends. Me and my crew live in a little house near the woods where hiking, biking (road, gravel, MTB), trail running and having fika is just amazing. 

People describe me as a easy going, calm team player with good leadership skills. I am responsible, honest and a good listener.

Planet Maxe always strive for good health. Wellness is key for doing a good job!